Having the right Customer Support tool is more critical than ever

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Did you know...

81%
of companies consider Customer Experience to be the most important
competition metric by 2020.
75%
of customers will spend more to buy from a company that offers a good customer experience.
50%
of users switch to a competitor after a single bad customer experience and 80% will leave after more than one.
19%
increase in ticket volumes due to the pandemic (year over year ticket volumes continue to boom).

Available on TestBox today, more coming soon!

Coming soon
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We understand what matters most to you

Find your top use cases pre-configured in TestBox.
Use Cases
Ticket Tagging
Ticket Routing
Skill Routing
Macros
Triggers
Automations
Views
Service Level Agreements
Automated Ticket Deflection (e.g., Answer Bot)
Live Chat
Knowledge Base
Knowledge Capture
Custom Information Fields
Reporting
CRM Integration

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