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Intercom
Intercom
Overview

Do more with Intercom

Intercom describes itself as the Engagement OS—an open channel for customers to speak with businesses—on their terms. Intercom provides companies with a unified inbox across chat, email, and more. Their mission is to break down silos, and unify data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Series, Intercom's visual campaign builder, is the only visual campaign builder that lets you send cohesive messages across tons of channels—inside your app and out.
Series, Intercom's visual campaign builder, is the only visual campaign builder that lets you send cohesive messages across tons of channels—inside your app and out.
Engage customers in-context, when and where they are the most connected to the business – whether in product, website, or web or mobile app.
Engage customers in-context, when and where they are the most connected to the business – whether in product, website, or web or mobile app.
Connect the dots from sign-up to success with Intercom' interactive product tours.
Connect the dots from sign-up to success with Intercom' interactive product tours.
Intercom brings you upleveled support automation that scales your team by resolving 33% of common questions for you.
Intercom brings you upleveled support automation that scales your team by resolving 33% of common questions for you.
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Pricing

Intercom Pricing

Intercom’s pricing is based on seats and monthly reach. To get access to pricing on their Support, Marketing and Sales solutions, you’ll need to reach out to Intercom.

Intercom
STARTER
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Intercom
PROFESSIONAL
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ENTERPRISE
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Intercom

Starter

Who it's best for:
Best for very small businesses.
$74/month
2 agents included. $19/mo for each additional agent.
  • 1000 people reached/month
  • Shared inbox
  • Saved replies and macros
  • Conversation ratings and tags
  • In-product messages

Intercom

Other packages

Who it's best for:
Best for larger organizations that want more features
Depends on company
Contact Intercom for more information
  • Intercom offers 3 different types of packages:
  • Support, includes: live chat, SLA rules, conversation/resolution bots
  • Customer Engagement, includes: outbound email, push notifications, A/B testing
  • Marketing, includes: live chat for sales, conversational chatbot, conversation routing rules
Intercom
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Reviews

Intercom Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

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What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Learn More About Intercom

Discover more useful tips, news, and customer stories in these blog posts.

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