Compare Help Scout: Pricing, Features, UI, & More

Overview

How TestBox Works

TestBox lets you test drive Help Scout and up to four of its competitors side-by-side. You’ll get a live, real trial of each product, all prepopulated with sample data and real use cases so you can see exactly how the products would work if they were fully implemented at your company.

Caption: Test Help Scout alongside up to four of its competitors.

Quickly navigate to specific features and see how they function in each different tool you’re testing.

Each product you add is pre-populated with data so you can test drive it without having to connect any critical company systems.

Add other people in your organization to your TestBox account so you can test together and find the one you all like the most.

Get rid of spreadsheets! Rate each tool’s features and leave notes on what you liked and didn’t like for your testing team.

Start Comparing

Choose up to four tools to compare with Help Scout

Compare Help Scout with 0 products

Pricing

Compare Help Scout pricing vs. other tools

Product	Free Plan Available?	Starter Plan	Mid-Range Plan	Advanced Plan
Help Scout	Yes, for startups and nonprofits	$20/user/month	$40/user/month	$60/user/month
Zendesk	Yes, for startups	$49/agent/month	$79/agent/month	$99/agent/month
Freshdesk	Yes, for up to 10 agents	$15/agent/month	$49/agent/month	$79/agent/month
HubSpot Service Hub	Yes, includes 1 shared inbox	$45/month for 2 paid users	$450/month for 5 paid users	$1,200/month for 10 paid users
Intercom	No	$74/month	Custom	Custom
Front	No	$19-$49/seat/month	$99/seat/month	$229/seat/month
Dixa	No	$39/agent/month	$89/agent/month	$139/agent/month
Trengo	No	$18/user/month	$29/user/month	$41/user/month
Gorgias	No	$10-$60/month for 50-300 tickets/month	$360/month for 2,000 tickets/month	$900/month for 5,000 tickets/month
Zoho Desk	Yes, for up to 3 users	$7-$14/user/month	$23/user/month	$40/user/month

Reviews

Help Scout Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

Loading reviews...

Leslie

Peters

CTO

Small-Business (50 or fewer emp.)

Incentivized Review

Verified User

May 22, 2022

"This is the review heading"

What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

What problems is Freshdesk solving and how is that benefiting you?

Leslie

Peters

CTO

Small-Business (50 or fewer emp.)

Incentivized Review

Verified User

May 22, 2022

"This is the review heading"

What do you like best about Freshdesk?

What do you dislike about Freshdesk?

What problems is Freshdesk solving and how is that benefiting you?

Uhh, no! Looks like there are no reviews based on your filters. Clear the filters or try a different category.

Immeasurably helpful!

"Buying software will be way better now that I can play around in a sandbox environment to see what is intuitive, easy to use, and how each solution is differentiated."

Kelly Ling

Customer Experience, DoorDash

Everyone should use TestBox!

"We didn't have to sign up for multiple trial accounts, didn’t get contacted by salespeople, and TestBox put in sample data to get us started."

Michael Cox

Director of Engineering, ProfitWell

Seriously, use TestBox!

"The time savings are astronomical! It's fantastic to be able to compare products side-by-side in a single pane of glass, with dummy-data pre-filled and specific features highlighted and pre-built."

Paul Tucker

Director of Customer Support, EveryoneSocial

Compare Help Scout With Other Popular Customer Support Tools