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Gorgias
Gorgias
Overview

Do more with Gorgias

Gorgias is a customer support platform designed for ecommerce businesses. They enable you to operate everywhere your customers are, including that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram and more. If you’re in the ecommerce industry, Gorgias should definitely be on your radar!

With Gorgias, you can set up automatic responses based on the questions that customers ask.
With Gorgias, you can set up automatic responses based on the questions that customers ask.
You never need to open up other apps to find details about customers. It's all there in one view along with the entire conversation history
You never need to open up other apps to find details about customers. It's all there in one view along with the entire conversation history
No more tab switching to edit a customer's order. You can do it all from inside Gorgias!
No more tab switching to edit a customer's order. You can do it all from inside Gorgias!
Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks. Gorgias enables you to use Shopify/Magento/BigCommerce variables in your macros
Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks. Gorgias enables you to use Shopify/Magento/BigCommerce variables in your macros
Gorgias pulls in customer conversations from every channel - email, phone, chat, social media (even Instagram comments!) and displays it in one unified view to streamline your responses
Gorgias pulls in customer conversations from every channel - email, phone, chat, social media (even Instagram comments!) and displays it in one unified view to streamline your responses
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Pricing

Gorgias Pricing

Regardless of what plan you’re on, companies will have access to unlimited seats. Learn more about Gorgias’s pricing model.

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Gorgias

Basic

Who it's best for:
Support teams just getting started.
$60/month
Includes 300 tickets per month. +$40 for each extra 100 tickets.
  • Live chat & chat campaigns
  • Rules library
  • Facebook & Instagram integrations
  • Shopify integration
  • Satisfaction surveys

Gorgias

Pro

Who it's best for:
Developing and growing customer service teams.
$360/month
Includes 2,000 tickets per month. +$36 for each extra 100 tickets.
  • All Basic features, plus:
  • Macros and rules
  • Lite onboarding
  • Revenue statistics
  • Magento integration

Gorgias

Advanced

Who it's best for:
Enterprise-level customer service teams.
$900/month
Includes 5,000 tickets per month. +$36 for each extra 100 tickets.
  • All Pro features, plus:
  • Dedicated Success Manager
  • Full onboarding
  • Voice & SMS (up to 10 numbers)
  • Twitter integration
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Reviews

Gorgias Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Learn More About Gorgias

Discover more useful tips, news, and customer stories in these blog posts.

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Kelly Ling
Customer Experience
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