Test drive Freshdesk before you buy

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Freshdesk
Freshdesk
Overview

Do more with Freshdesk

As a cloud-based customer support software, Freshdesk brings a variety of features to customer service teams, plus it’s easy to use and was built to boost productivity. Multiple support channels are available, from live chat, phone, email, and social media, which can help customers in the communication method they prefer. Freshdesk makes it easy for teams to stay on top of all tickets, work collaboratively with others, and resolve issues faster than ever.

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Freshdesk is commonly compared to:

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freshdesk
Pricing

Freshdesk Pricing

Learn more about Freshdesk’s pricing model.

Freshdesk
STARTER
Who it's best for:
Teams just getting started
$
$0
/month
Free forever for up to 10 agents.
  • Email and social ticketing
  • Knowledge base
  • Ticket dispatch
  • Ticket trend report
  • Data center location
Freshdesk
PROFESSIONAL
Who it's best for:
Fast-growing teams.
$
$15
/month
Price is per agent when billed annually.
  • All Free features, plus:
  • Automation
  • Collision detection (between agents)
  • SLA & business hours
  • Custom SSL
Freshdesk
ENTERPRISE
Who it's best for:
High-performing and scaling teams.
$
$49
/month
Price is per agent when billed annually.
  • All Growth features, plus:
  • Round-robin routing
  • Customer Segments
  • Custom roles
  • Custom reports and dashboards

Freshdesk

Free

Who it's best for:
Teams just getting started
$0
Free forever for up to 10 agents.
  • Email and social ticketing
  • Knowledge base
  • Ticket dispatch
  • Ticket trend report
  • Data center location

Freshdesk

Professional

Who it's best for:
High-performing and scaling teams.
$49
Price is per agent when billed annually.
  • All Growth features, plus:
  • Round-robin routing
  • Customer Segments
  • Custom roles
  • Custom reports and dashboards

Freshdesk

Enterprise

Who it's best for:
Fast-growing teams.
$15
Price is per agent when billed annually.
  • All Free features, plus:
  • Automation
  • Collision detection (between agents)
  • SLA & business hours
  • Custom SSL
Freshdesk
STARTER
Who it's best for:
Teams just getting started
$
$0
/month
Free forever for up to 10 agents.
Start Testing
  • Email and social ticketing
  • Knowledge base
  • Ticket dispatch
  • Ticket trend report
  • Data center location
Start testing
freshdesk
Reviews

Freshdesk Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Learn More About Freshdesk

Discover more useful tips, news, and customer stories in these blog posts.

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Kelly Ling
Customer Experience
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