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Dixa
Dixa
Overview

Do more with Dixa

Dixa is a customer service software that empowers brands foster great experiences between customers and support teams. They bring voice, email, chat, and messaging apps into a single platform, enabling companies to have more meaningful touch points with customers, and as a result, driving customer loyalty. With Dixa, support teams can access all of the necessary context needed to provide customers with a fast, efficient, and delightful experience with every touchpoint.

All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
All conversations are updated dynamically in real-time so you can always see what your team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, conversation status and more.
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).
Add team members on the fly
Add team members on the fly
Analyze your team's performance with Dixa's reporting feature
Analyze your team's performance with Dixa's reporting feature
Start Comparing

Dixa is commonly compared to:

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Pricing

Dixa Pricing

Learn more about Dixa’s pricing model.

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Dixa

Essential

Who it's best for:
Support teams just getting started.
$39/month
Monthly cost is per agent.
  • Dixa messenger
  • Intelligent ticket routing
  • Conversational timeline view
  • Analytics
  • Data export

Dixa

Growth

Who it's best for:
Developing and growing customer service teams.
$89/month
Monthly cost is per agent.
  • All Essential features, plus:
  • CSAT surveys
  • Callback options
  • Knowledge base
  • Salesforce integration

Dixa

Ultimate

Who it's best for:
Developing and growing customer service teams.
$139/month
Monthly cost is per agent.
  • All Growth features, plus:
  • Sandbox access
  • Routing with external data
  • Advanced agent automations
  • High-limit bulk actions
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dixa
Reviews

Dixa Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

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What do you dislike about Freshdesk?

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What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Learn More About Dixa

Discover more useful tips, news, and customer stories in these blog posts.

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Customer Experience
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