Customer Support

Compare Customer Support Software

Test and compare popular customer support tools side-by-side. Find the right tool without having to talk to a salesperson. And did we mention TestBox is free to use?

Test the Best Customer Support Software Side-By-Side

Know which tools you want to test? Select up to 5 below and start testing!
Reviews powered by
G2 logo
Start testing 0 products
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Customer Support Software: More Details

Need more information before you decide which tools to test? We've got you covered!

What is customer support software?

Customer support software is software designed to streamline and enhance the process of providing assistance to customers who have questions, concerns, or issues related to a product or service.

By integrating features such as ticketing systems, live chat, knowledge bases, and analytics, customer support software enables businesses to effectively manage customer interactions, improve response times, and track performance. This, in turn, leads to increased customer satisfaction, loyalty, and long-term business success.

Pricing Comparison

Compare the pricing and plans of popular tools side-by-side.
Product Free Plan Available? Starter Plan Mid-Range Plan Advanced Plan
Zendesk Yes, for startups $49/agent/month $79/agent/month $99/agent/month
Freshdesk Yes, for up to 10 agents $15/agent/month $49/agent/month $79/agent/month
Dixa No $39/agent/month $89/agent/month $139/agent/month
HubSpot Service Hub Yes, includes 1 shared inbox $45/month for 2 paid users $450/month for 5 paid users $1,200/month for 10 paid users
Zoho Desk Yes, for up to 3 users $7-$14/user/month $23/user/month $40/user/month
Gorgias No $10-$60/month for 50-300 tickets/month $360/month for 2,000 tickets/month $900/month for 5,000 tickets per month
Intercom No $74/month Custom Custom
Trengo No $18/user/month $29/user/month $41/user/month
Front No $19-$49/seat/month $99/seat/month $229/seat/month
Help Scout Yes, for startups and nonprofits $20/user/month $40/user/month $60/user/month

Best Products By Company Size

See which tools are the best choice given the current size of your company.
Company Size Tools to Consider Product Requirements
0-25 employees Help Scout, Intercom, Zoho Desk, Trengo, Gorgias, Front As a small company, you’ll want something less complicated. The price points and features of these products likely start in the range you’re looking for.
25-50 employees Help Scout, Intercom, Zoho Desk, Gorgias, Dixa, HubSpot Service Hub, Front As you grow, you’re going to need some of the more complex features. Dixa and HubSpot are good to consider if you’re outgrowing your existing platform.
50-500 employees Dixa, HubSpot Service Hub, Freshdesk, Zendesk, Gladly, Kustomer At this stage, you’ll need a lot more automation than you did previously. These tools have lots of automation features to help you deliver great support at scale.
500+ employees Zendesk, Salesforce Service Cloud Budget will likely be less of a concern for you at this size, so you’ll want to choose a platform that offers sophisticated automation and deflection features.
Testimonials

People love TestBox

Get more time back in your day. Ditch the demos and see how the products work for yourself. With TestBox, the buying experience might actually be... enjoyable? 🤩

The time savings are astronomical!

“Being able to kick the tires on various products without having to chat with a sales rep is fantastic. I'd venture a guess that I saved 10-20 hours by using TestBox, in contrast to the past when I interacted with each company individually.”

How has this not existed before?

“TestBox gave our organization the confidence that we were purchasing the correct software that would meet our requirements, all without having to be pitched by a salesperson.”
doordash logo

Immeasurably helpful!

"Buying software will be way better now that I can play around in a sandbox environment to see what is intuitive, easy to use, and how each solution is differentiated."

There's a better way to choose B2B software.

Start comparing the best products on the market — on your terms.

TestBox is free. No credit card required, ever!