Customer Support

Compare Customer Support Software

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Test the Best Customer Support Software Side-By-Side

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Customer Support Software: More Details

Need more information before you decide which tools to test? We've got you covered!

What is customer support software?

Customer support software is software designed to streamline and enhance the process of providing assistance to customers who have questions, concerns, or issues related to a product or service.

By integrating features such as ticketing systems, live chat, knowledge bases, and analytics, customer support software enables businesses to effectively manage customer interactions, improve response times, and track performance. This, in turn, leads to increased customer satisfaction, loyalty, and long-term business success.

Pricing Comparison

Compare the pricing and plans of popular tools side-by-side.
Product Free Plan Available? Starter Plan Mid-Range Plan Advanced Plan
Zendesk Yes, for startups $49/agent/month $79/agent/month $99/agent/month
Freshdesk Yes, for up to 10 agents $15/agent/month $49/agent/month $79/agent/month
Dixa No $39/agent/month $89/agent/month $139/agent/month
HubSpot Service Hub Yes, includes 1 shared inbox $45/month for 2 paid users $450/month for 5 paid users $1,200/month for 10 paid users
Zoho Desk Yes, for up to 3 users $7-$14/user/month $23/user/month $40/user/month
Gorgias No $10-$60/month for 50-300 tickets/month $360/month for 2,000 tickets/month $900/month for 5,000 tickets per month
Intercom No $74/month Custom Custom
Trengo No $18/user/month $29/user/month $41/user/month
Front No $19-$49/seat/month $99/seat/month $229/seat/month
Help Scout Yes, for startups and nonprofits $20/user/month $40/user/month $60/user/month

Best Products By Company Size

See which tools are the best choice given the current size of your company.
Company Size Tools to Consider Product Requirements
0-25 employees Help Scout, Intercom, Zoho Desk, Trengo, Gorgias, Front As a small company, you’ll want something less complicated. The price points and features of these products likely start in the range you’re looking for.
25-50 employees Help Scout, Intercom, Zoho Desk, Gorgias, Dixa, HubSpot Service Hub, Front As you grow, you’re going to need some of the more complex features. Dixa and HubSpot are good to consider if you’re outgrowing your existing platform.
50-500 employees Dixa, HubSpot Service Hub, Freshdesk, Zendesk, Gladly, Kustomer At this stage, you’ll need a lot more automation than you did previously. These tools have lots of automation features to help you deliver great support at scale.
500+ employees Zendesk, Salesforce Service Cloud Budget will likely be less of a concern for you at this size, so you’ll want to choose a platform that offers sophisticated automation and deflection features.

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