TestBox is the easiest and most convenient way to compare software products side-by-side in a live, simulated environment. If you’re just getting started, we’d like to point out the key features you can use to simplify your software evaluation process.
TestBox offers a crash course on the product you’re evaluating, so we provide shortcuts that can take you to the most commonly used areas within each software product. You’ll be able to make a decision on which is the best tool for your team considerably faster than you’d expect.
The first thing you’ll see at the top of the screen in TestBox is the list of software products available for testing. In our example environment you’ll see we have installed a live Zendesk instance. If you have more than one product installed, you can simply click back and forth from product to product to compare and contrast the use cases — it really is that easy!
You’ll find the toolbar at the top right of the TestBox window. From here, you can take a tour, add notes, review your notes in the Notebook, and invite teammates to help you with your software evaluation.
If you’re brand new to TestBox, the quickest way to get up to speed is to take a one-minute tour. On the tour, we’ll show you:
Finally, we remind you to install the TestBox Chrome extension for a faster and more secure experience.
As you walk through the different use cases, you can rate them and jot down your notes to review later. You can:
In a future release, you’ll be able to add custom tags and “@ mention” your colleagues to notify them of your comments or ask a teammate for their expert opinion on a use case.
For example, if you want to rate your experience of the Views use case, click the arrow next to Views.
You can review your notes in the Notebook at any time. You can see, at a glance, your ratings for each use case, your notes (if you recorded any), and what aspects you liked or disliked.
In a future release, you’ll also be able to see your team’s ratings and notes, if you have invited them to participate in the evaluation, sort the order of use cases according to how they’re rated, and calculate average scores for the product as a whole. You’ll also be able to see the custom tags and @ mentions when those features are available in TestBox.
When evaluating a new software product, it’s often useful to get input from your team. If they’re made part of the decision-making, they’ll feel more invested in the tool you choose, which will make onboarding easier and help improve adoption rates.
One of the great things about TestBox is that as a team you can all evaluate the same software instance. For example, if you’re evaluating Zendesk and make any customizations, your team can automatically see them too.
We’ve set up your software instance with the most common use cases to help you get familiar with the product features. For example, in Zendesk we include use cases for Ticket Tagging, Ticket Routing, Skill Routing, Macros, and more.
When you’re looking at use cases, there are two views:
TestBox will then take you to the appropriate part of the software.
For example, if you select In Action and then click Views, the following screen is displayed.
If you want to see tips and tricks for how each use case works, turn on guided walkthroughs. As you look at the use cases, pop ups will point out interesting features, parts of the page you should pay attention to, and give you context about how things work.
For example, if you’re interested in Views, click that use case in the left pane. The following screen is displayed.
At TestBox, we take your security and privacy very seriously. The software product instances that you’re evaluating in TestBox are live, production versions. That means your data is treated just as if you were using a live instance hosted by one of our partners.
We only collect information about you during onboarding for two reasons: to register the products you're testing with our partners and to enable us to better customize your TestBox environment.
To mitigate the risk of any sort of cyber breach, we take the following measures:
If you’d like to know more about our best-in-class security practices, check out our Security FAQ page.
Pedals is a beloved member of the TestBox team whose entire goal in life is to author amazingly helpful blog posts and to cameo on every piece of TestBox swag.
TestBox empowers you to have a self-serve, customer-led experience so you can buy new software and feel confident that you made the right choice. Currently focused on Customer Support, TestBox allows you to test out Zendesk, Freshdesk, HubSpot, Dixa, and other products side-by-side. It takes a matter of minutes to sign up and take these products for a test drive. Find out more at TestBox.com or follow on LinkedIn.