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The 7 Best HubSpot Alternatives and Competitors in 2023

Whether you’re looking for a replacement for your HubSpot Sales Hub, Marketing Hub, or Service Hub software, these HubSpot alternatives and competitors are great options to consider.
The 7 Best HubSpot Alternatives and Competitors in 2023
Rachel Cravit
February 18, 2023
The 7 Best HubSpot Alternatives and Competitors in 2023
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Let’s be real: HubSpot is a beast. What started as an inbound marketing platform—a term they coined themselves—has since expanded into a suite of several products, including Marketing Hub, Service Hub, Sales Hub, Operations Hub, and the newly re-launched CMS Hub. 

HubSpot's all-in-one toolset may be a great fit for small and scaling businesses who need to consolidate tools and save on costs. However, some small teams find HubSpot's many products overwhelming, and some larger teams need more refined features than what HubSpot offers.

If you're finding that HubSpot doesn't quite fit your needs, we've put together these lists of competitors and alternatives for you to consider.

Why you can trust TestBox’s guides: Unlike other publications, we have no incentive to encourage you to buy a specific tool. Our goal at TestBox is to help software buyers find the absolute best tools for their companies. Our free software lets you test and compare popular tools side-by-side, and our guides are designed solely to give you the information you need to decide which tools you want to test!

9 HubSpot competitors to consider in 2023

Start your search for a HubSpot replacement with this shortlist of nine popular HubSpot competitors to consider:

  1. Salesforce: Best CRM for large organizations.
  2. Pipedrive: Best CRM for small organizations.
  3. Zoho: Best all-in-one platform for companies looking for cost savings.
  4. Marketo: Best marketing automation platform for large organizations.
  5. Mailchimp: Best marketing automation platform for small organizations.
  6. Active Campaign: Best all-in-one platform for marketing automation.
  7. Zendesk: Best customer service tool for large organizations.
  8. Help Scout: Best customer service tool for small organizations.
  9. Freshdesk: Best customer service tool for companies looking to save on costs.

If you'd like to learn more about each of these tools, we have detailed descriptions of most of these tools below.

The 7 best HubSpot alternatives in 2023

Whether you're looking for an alternative to HubSpot Sales Hub, Marketing Hub, or Service Hub, the severn HubSpot alternatives below are sure to fit your needs:

  1. ActiveCampaign
  2. Marketo
  3. SharpSpring
  4. Mailchimp
  5. Zendesk
  6. Freshdesk
  7. Help Scout

1. ActiveCampaign

ActiveCampaign

ActiveCampaign has positioned itself as a full-fledged “customer experience automation” platform, spanning email, marketing automation, sales automation, and a CRM. In addition to a wide range of features, ActiveCampaign offers over 500 pre-built automations to more than 180,000 customers. It can also easily integrate with Shopify, BigCommerce, WooCommerce, and Magento, making it a solid choice for eCommerce brands.

Key features

  • Personalized emails: Deploy dynamic, automated email content based on site visits, purchases, or new CRM entries.
  • Single-view automation map: View all your automations in one place, including status, connections, and high-level reports. You can also create or update automations on the same screen.
  • Funnel tracking: Assign contacts to the appropriate funnel stage depending on engagement and behavior. You can also notify your sales team when contacts haven’t moved to the next stage of the funnel. 

Key Integrations 

ActiveCampaign integrates with over 870+ different apps, including: 

  • Salesforce
  • Shopify
  • WordPress
  • Google analytics
  • Zapier

Pricing

ActiveCampaign has a wide range of pricing options, starting from $29 per month for 1,000 contacts to $549 for 25,000 contacts, plus custom packages for 50,000+ contacts.

Test drive ActiveCampaign for free using TestBox and compare it side-by-side with other popular customer support tools.

2. Marketo

Marketo Campaigns

Marketo—formally Adobe Marketo Engage—is a robust marketing automation platform. Hubspot vs. Marketo is a common debate for marketing ops professionals—here the latter really shines is their use of AI and machine learning. This affords users advanced capabilities that are invaluable for ABM campaigns, like being able to customize campaigns for target accounts based on real-time behavior. 

Key features

  • Multi-channel automation: Automate content and nurture streams across multiple channels by persona and buying stage to create personalized experiences at an individual or account level
  • Dynamic data: Build AI-enabled customer profiles and predictive target accounts based on real-time behavior.
  • Custom lead scoring: Qualify leads and accounts with custom weighted scoring models based on different actions (or inactions).
  • Next-level email personalization: Update email content based on real-time behaviors within different audience segments.
  • Predictive content: Leverage machine learning and predictive analysis to auto-recommend relevant content to users. 

Key Integrations 

  • Salesforce
  • Microsoft
  • Google
  • LinkedIn

Pricing

Marketo offers three main pricing tiers:

  • Spark: $895 per month
  • Standard: $1,795 per month
  • Select: $3,175 per month

3. SharpSpring

SharpSpring Constant Contact Campaign insights

SharpSpring by Constant Contact is an integrated, cloud-based marketing automation platform and CRM. Designed as a one-stop-shop for marketing and sales teams, it offers a wide range of features across email marketing, social media and campaign management, ad retargeting, a landing page designer, and more. Although primarily geared towards SMB and agencies, SharpSpring also has custom plans available for enterprise customers.

Key features

  • Email designer: Create email templates using a drag-and-drop visual designer, or choose from a library of pre-built layouts. You can also use a file system to easily organize your emails and templates in one place.
  • Dynamic email personalization: Automate email personalization with smart tags and customized messages, including confirmations, event alerts, and shopping cart abandonment notices.
  • Post-click email tracking: Collect data on post-click visitor activity originating from email campaigns, including form fills, webinar sign ups, and whitepaper downloads.

Key Integrations 

  • Salesforce
  • WordPress
  • Zapier
  • GoToWebinar
  • Facebook Ads

Pricing

With annual billing, SharpSpring’s plans cost:

  • $399 per month for 1,000 contacts 
  • $499 per month for 2,500 contacts
  • $699 per month for 5,000 contacts
  • $899 per month for 10,000 contacts
  • $1,299 per month for 20,000 contacts

4. Mailchimp

Mailchimp campaign dashboard

Mailchimp—officially Intuit Mailchimp—may have originated as an email marketing service provider, but it has since evolved into a full-blown marketing automation platform with more than 11 million active customers and 4 billion users. Built for small and growing businesses, Mailchimp was acquired by Intuit in 2021, enhancing their core email marketing tool with advanced AI capabilities that may normally be out of reach for smaller teams on other platforms. 

Key features

  • CRM: Filter audience data with tags, as well as custom or pre-built segments—including locations, recent sources of growth, and customer lifetime value (CLV).
  • Audience analytics dashboard: Access extensive audience data and launch new campaigns from one central dashboard. Ecommerce brands can also sync Mailchimp to their Shopify store to pull in purchase data and view CLV and likelihood to make another purchase.
  • Predictive demographics: Mailchimp’s email personalization options include predicted age and gender of recipients.
  • Automated emails: Trigger emails based on customer interaction, purchase paths, even their birthday or anniversary.

Key Integrations 

Mailchimp offers over 250 integrations, including:

  • Shopify
  • Stripe
  • WordPress
  • Mixpanel
  • QuickBooks

Pricing

When billed annually, pricing starts at $59 per month for 1,000 contacts and goes up to $1,300 per month for over 250,000 contacts.

Test drive Mailchimp for free using TestBox and compare it side-by-side with other popular customer support tools.

5. Zendesk

Zendesk

Zendesk is a massive customer support solution. It’s been around for over a decade, and has more than 170,000 customers—from SMBs to enterprise organizations.

But why is Zendesk so popular? 

The platform combines several advanced tools for customer support teams, like multi-channel ticketing, chat bots, a central knowledge base, and live chat It’s also equipped to handle complex interactions across multiple regions, products, brands, channels, and business rules.

Key features

  • A powerful ticketing system: Zendesk converts customer requests via email, chat, social media, phone, and SMS into tickets, which are then consolidated in a central workspace. It also includes customizable forms with conditional fields, CSAT ratings, and SLA management.
  • User-friendly interface: In spite of some complex processes (which we’ll get to in a minute), Zendesk’s actual interface is intuitive, so agents can jump in and start using.
  • Customization: Zendesk offers extensive customization options to modify customer support environments, including layouts, workflows, triggers, automation rules, integrations, and third-party applications.

Key integrations

Zendesk comes equipped with 1,000+ pre-built integrations, including:

  • Hootsuite
  • Jira
  • Magento
  • Microsoft Teams
  • Shopify
  • Slack
  • Trello
  • Zoom

Pricing

$49-$215 per agent per month (billed annually).

Test drive Zendesk for free using TestBox and compare it side-by-side with other popular customer support tools.

6. Freshdesk

Freshdesk

As a cloud-based customer support software, Freshdesk brings a variety of features to customer service teams, plus it’s easy to use and was built to boost productivity. Multiple support channels are available, from live chat, phone, email, and social media, which can help customers in the communication method they prefer.

With agents feeling more productive than ever and quick response times to customers, Freshdesk makes it easy for teams to stay on top of all tickets, work collaboratively with others, and resolve issues faster than ever.

Key features

  • Ticketing system
  • Shared ownership of tickets
  • Streamlined dashboards
  • Time-triggered automations
  • Curated reports and customer satisfaction ratings

Key integrations

Freshdesk supports over 600 integrations, including:

  • BigCommerce
  • Google Suite
  • Hootsuite
  • Infusionsoft
  • Jira
  • Microsoft Teams
  • Office 365
  • Quickbooks
  • Shopify
  • Slack
  • Xero

Pricing

Freshdesk’s pricing ranges from $15-$69 per user per month when billed annually. They also offer a “free forever” basic plan.

Test drive Freshdesk for free using TestBox and compare it side-by-side with other popular customer support tools.

7. Help Scout

Help Scout

Help Scout was built for businesses looking to always do right by their customers. Companies with customer-centric values—from small businesses, new startups, nonprofits, and high-growth organizations—turn to Help Scout to build better relationships with their customers. 

Key features

There are many Help Scout features we love, including custom fields for all your data needs, how easy it is to have a conversation within a ticket, automated actions within workflows, and shared inboxes. 

Some other notable features include:

  • Sending teammates private notes
  • Saved replies to frequently asked questions
  • Flexible messaging to enhance the customer experience
  • Customizable profiles for every customer

Key integrations

  • Freshbooks
  • Google Suite
  • HubSpot
  • Infusionsoft
  • Jira
  • Magento
  • Mailchimp
  • Pipedrive
  • Salesforce
  • Shopify
  • Slack
  • Zapier

Pricing

$20-$60 per user per month (Billed annually).

Test drive Help Scout for free using TestBox and compare it side-by-side with other popular customer support tools.

Choosing the right tool for your team

There are so many excellent marketing automation platforms options out there, but it can be tough to determine the right fit for your team without seeing them in action. TestBox lets you test marketing automation software like HubSpot Marketing Hub, Marketo, ActiveCampaign, SharpSpring, and Mailchimp all in one place, for free. You can also access pricing and compliance information, making side-by-side comparisons a breeze—without the endless demo calls. Start testing software in minutes!

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