No one is ever excited about buying software. Every day, we hear from people telling us how much they dread having to evaluate and purchase new software. It’s not a simple process, it’s far from transparent, it can be lengthy, and it’s often inefficient.
Here at TestBox, we’re trying to turn the software buying process from something dreaded into something that’s enjoyable. Imagine, no more sales calls, spinning up countless trial environments, or having to wrangle all your stakeholders — just an easy and convenient way to compare software side-by-side in a live environment. As one of our users told us, “it even starts to feel fun with TestBox because I'm back in control and able to go at my own pace!”
In this post, we’ll share six things that make buying Customer Support software painful and how TestBox will help simplify and improve your software evaluation process.
We’re all familiar with how long it takes to set up a sales call. You:
At TestBox, we appreciate that you want to dive right into evaluating your software quickly. That’s why we've made our onboarding process self-serve. After you tell us a little bit about what you’re looking for, you can immediately get started. There’s no calendar roulette, no emails back-and-forth, just a simple automated service that gets you set up as quickly as possible.
Note that right now, because we’ve just launched, we’re offering every new user a brief 15 minute walk-through call to make sure you can navigate our product and to answer any of your questions live. We promise that this process will be fully automated very soon.
As you progress deeper into the software selection process and set up trials for the products you’re considering (assuming a trial is even available), you’ll notice that the trial environments initially look very empty. Without any data, how can you even test if the features work? How will you know if this is the right piece of software for your team?
Most of the time, trials require starting from scratch. Even worse, you’re the one who has to figure out how to import data from your current system — a process that typically takes hours, if not days, and often relies on support from other teams in your company. Then, once your data is loaded, you still have to set up all the configurations, recreating your most commonly used automations, adding canned responses to common customer questions, or entering knowledge base articles.
None of these things are an issue with TestBox. In our customer support setup today:
It’s difficult to assess how well a software solution might work for your team without actually knowing how it works. We know that as you jump into the evaluation process, you’re probably considering multiple options. This means that you or others on your team are taking the time to read how-to articles and googling for answers to all sorts of questions in order to learn each piece of software.
With TestBox, there’s no need to spend hours trying to understand how each solution works. We’ve included guided walk-throughs for the most common customer support use cases. Simply click into a product, pick a use case you want to learn, turn on guided walk-throughs, sit back and relax. Our instructions and helpful pointers will get you up to speed in no time.
There’s also no need to delegate one solution to each person on your team to learn, before you bring everyone back together for a product-by-product masterclass. With TestBox, you can all dive into several products at once and have the same experience.
Testing several solutions at once typically means keeping lots of browser tabs open. You might have several spreadsheets to consolidate or be using some other labor-intensive method of notetaking.
All of this disappears with TestBox.
Right now, we’re working on building extra capabilities into the notebook, including the ability to comment and share with others on your team (and view others’ notes), as well as a summary view that will show your top rated products by use case and let you rank use cases in order of importance.
Behind every software decision, there’s a chorus of voices and opinions. Your team members, the leadership team, and other folks all want to provide their input and need to be convinced that you’re making the right choice.
Using TestBox, which shines in this area, you can invite other stakeholders into the testing process to see it for themselves. We really believe that nothing beats first-hand experience. Using TestBox, you can all try out the various use cases and see how the software stacks up side by side.
Remember too, making the right decision today means less risk of having to spend more time and money down the road.
We know that trying something new can be unnerving and cause for concern on the security front.
At TestBox, we take your security and privacy very seriously. The software product instances that you’re evaluating in TestBox are live, production versions. That means your data is treated just as if you were using a live instance hosted by one of our partners.
We only collect information about you during onboarding for two reasons: to register the products you’re testing with our partners and to enable us to better customize your TestBox environment.
To mitigate the risk of any sort of cyber breach, we take the following measures:
If you’d like to know more about our best-in-class security practices, check out our Security FAQ page.
At TestBox, our goal is to take the pain out of the software evaluation process. We want to make it as quick and easy for you as possible, so you can rest assured that you’re finding the best software solution for your team and stay focused on your business priorities. Sign up today and take TestBox for a test drive.
Pedals is a beloved member of the TestBox team whose entire goal in life is to author amazingly helpful blog posts and to cameo on every piece of TestBox swag.