For many years, HelpCrunch’s all-in-one communications platform has been a strong choice in the customer support software space. But over time, more and more HelpCrunch alternatives have become available, each with unique perks and advantages.
Many HelpCrunch users complain about challenges with HelpCrunch’s functionality and customer service. Specifically, growing support teams struggle with HelpCrunch’s ineffective chatbot solution and the difficulty of reaching their support team.
Short on time? Here are the best HelpCrunch alternatives that stand out from the rest:
In my opinion, I think Help Scout is the overall best HelpCrunch alternative for most companies due to its comparable functionality, knowledgeable customer service, and affordable pricing.
Curious how we go to this conclusion? Read on for our review of the eight best alternatives to HelpCrunch (many of which you can test out for free with TestBox).
When choosing tools for this guide, we prioritized tools that include similar functionality to HelpCrunch, including features like omnichannel support, knowledge base features, and chatbot components. While many support tools include these features, we prioritized tools with overall ratings of 4+ stars on sites like G2 and Capterra.
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Best HelpCrunch Alternative for e-commerce companies
Gorgias is a customer support platform designed for e-commerce companies. By integrating with a range of e-commerce and support tools, including Shopify, Magento, BigCommerce, and Facebook, Gorgias makes it easy to automate or streamline common requests like order updates, returns, and more.
Because it includes features like automated responses, macros, and AI-based chatbots, Gorgias can help e-commerce support teams scale effectively. Gorgias also provides reporting and analytics features that can help you monitor and improve your customer experience and your support team’s performance. One unique feature of the reporting in Gorgias is the focus on revenue statistics, making it easy to track your support team's impact on revenue growth.
Whereas HelpCrunch may be a decent option across many verticals, Gorgias’s tight focus on e-commerce orgs makes it a strong choice for e-commerce companies. It’s one of the best options for e-commerce businesses that need to manage large volumes of customer inquiries and requests.
Gorgias prices are based on your support volume, ranging from $10/month for up to 50 tickets to $900/month for 5000 tickets. You’ll save a bit at each level if you choose an annual plan. Gorgias also offers custom enterprise plans for larger organizations, as well as optional add-ons, to unlock more functionality.
Test drive Gorgias for free using TestBox and compare it side-by-side with other popular customer support tools.
Best HelpCrunch Alternative for large companies with complex use cases
If your company’s tech stack is more complex than most, Zendesk might be the right fit for you. Zendesk is one of the biggest names in the support software space, and with over 1,000 integrations available, Zendesk can help you create a more connected experience.
With so many different apps and integrations available, you can customize the Zendesk platform to create just what you need for your team. Zendesk for Service includes virtually all the functionality your support team could need: omnichannel support, knowledge base, automation options, custom reporting, and intelligent ticket routing.
HelpCrunch includes a lot of the same core functionality as Zendesk but without the same level of customization. Zendesk’s feature set and API creates unparalleled flexibility, meaning Zendesk is probably a better choice for you if you’re an enterprise organization looking for a solution you can tailor to your needs. Answer Bot—Zendesk’s chatbot feature—is also far more effective than HelpCrunch’s chatbot tool.
As a bonus, Zendesk’s robust knowledge base and customer community are always available to help you find answers when you need them.
Zendesk has multiple tiers of pricing, each with different functionality. Their cheapest plan starts at $19/agent per month, but to take advantage of most of Zendesk’s core features, you’d likely need to pay at least $49/agent per month. The Zendesk enterprise packages bring way more functionality, but pricing starts at $150/agent per month.
Test drive Zendesk for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Best Zendesk Alternatives
Best HelpCrunch Alternative for companies using other Freshworks tools
As an alternative to HelpCrunch, Freshdesk stands out because of its customizability and ease of use. Freshdesk enables smart ticket routing and makes collaboration easy by enabling agents to leave in-context notes.
When working on complicated tickets, agents can split them into subtasks allowing different people and teams to contribute. Freshdesk also enables agents to handle tickets in bulk, meaning tickets with the same needs or issues don’t have to be dealt with one-by-one, saving loads of time. And when more troubleshooting is needed, agents can screen-share through Freshdesk’s live chat function, helping resolve customer issues the moment they encounter them.
Freshdesk also stands out as a HelpCrunch alternative because it benefits from being part of the Freshworks platform. If your company is using other Freshworks products, opting for Freshdesk creates a more seamless experience for agents and for customers. Overall, Freshdesk is a great choice for smaller teams looking for a flexible customer support ticketing tool.
Freshdesk offers a free tier for up to ten agents (with a very limited set of features). For more functionality, you’ll pay anywhere from $15/agent to $79/agent per month.
Test drive Freshdesk for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Best Freshdesk Alternatives
Best HelpCrunch Alternative for small-to-medium sized businesses looking with straightforward needs
Help Scout is a great option for small-to-medium size organizations looking for an all-in-one support tool. It aims to be as intuitive as your email inbox while still including powerful features to make your customer support efforts a breeze. These features include things like a universal inbox, live chat, an easy-to-use knowledge base, and workflow automation.
Help Scout’s reporting functionality is robust and gives you more insights than HelpCrunch. It covers all your basic support KPIs, custom views, and integration with common business intelligence tools. While HelpCrunch basic reporting includes some of these same items, Help Scout’s offering is easier to use and more helpful for support leaders.
What really makes Help Scout stand out as a HelpCrunch alternative, though, is their commitment to you as the customer. Reviewers love that Help Scout is there when you need them. Their customer service team is knowledgeable, helpful, and reliable.
Help Scout’s tiered pricing ranges from $20/agent to $65/agent per month. Choosing an annual plan will net you about a 20% discount on total costs.
Test drive Help Scout for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Help Scout vs. Zendesk Showdown: Who Wins In 2023?
Best HelpCrunch Alternative for small support teams looking for a shared inbox
Looking for an alternative to HelpCrunch that can simplify your customer experience workflows without sacrificing efficiency and effectiveness? Front might be the right fit for you.
With a familiar-feeling interface that will remind you of your Gmail inbox, Front funnels all of your inbound messages from email, social media, SMS, voice, and more into a single inbox. And that space is collaborative, meaning your team can work together to solve customer issues and deliver fast, personalized service.
With built-in analytics that will help you monitor team performance and improve customer relationships, Front enables you to focus your time on work that matters where it counts most: retention and revenue. It stands out as a HelpCrunch alternative because of its easy-to-use automations and intelligent conversation routing.
Front’s Starter plan begins at just $15/seat per month. For more functionality, you’ll pay anywhere from $49/seat to $229/seat per month. Front also includes optional add-ons for an additional cost.
Test drive Front for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Best Front Alternatives
Best HelpCrunch Alternative for companies focused on live chat support
Olark is a tool that’s laser-focused on being the best live chat software available. Customers typically love live chat, and if it’s your primary support channel, Olark could be a great fit for your team.
Olark’s straightforward chat interface is anything but basic, allowing you to update customer records, save chat transcripts, send data to other tools, and more—all without clicking through endless tabs. You’re also able to search through your transcript archive to recall and catalog data that can help improve customer satisfaction.
Olark’s focus on providing seamless live chat support is what sets it apart from HelpCrunch’s omnichannel approach. Olark may only enable support on one channel, but it does it really, really well. It’s a great option for smaller businesses and ecommerce companies that want to provide an incredible live chat experience.
Olark’s standard pricing is $29/per seat per month. They offer optional add-ons for flat rates, ranging from $29 to $99 per month. Olark Pro is their enterprise plan, which includes additional functionality, but you’ll need to contact their sales team to get custom pricing.
Best HelpCrunch Alternative for companies who want to create a seamless experience and proactively engage customers
Boasting powerful features that create an all-in-one platform for sales, marketing, and support, Intercom is a leader in the customer support software space.
Intercom’s collaborative inbox is designed for speed. Each agent can configure the Intercom UI to their preferences and navigate it quickly with simple keyboard shortcuts. And because everything is in one place, they won’t waste time staring at loading screens or hunting for what they need.
Intercom stands out as a HelpCrunch alternative for several reasons. It enables you to build out effective chatbots and automate responses to common inquiries, whereas users report HelpCrunch’s chatbot often falls short. Intercom is also great at creating a seamless experience for customers, making each support interaction feel like part of an ongoing conversation with your business. Lastly, Intercom’s other features—like Product Tours and Proactive Messaging—enable your support team to be proactive in helping your customers find success.
Intercom’s pricing structure is complicated. Pricing starts at $74/month, but your actual bill can be hard to predict. Intercom’s pricing is based on the number of seats you use and the number of people you reach each month via outbound messaging. This can be positive because you only pay for what you’re using, but it can also lead to fluctuating costs every month.
Test drive Intercom for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Help Scout vs. Intercom: 11 Tests To Decide Which One Is Better?
Best HelpCrunch Alternative for fast-growing companies looking for an all-in-one solution
Positioning itself as a “conversational customer service platform,” Dixa’s goal is to make customer service personal and profitable.
The biggest differentiator between Dixa and HelpCrunch is Dixa’s all-in-one approach.
At its core, HelpCrunch is a support ticketing tool. It includes a knowledge base and chatbot (similar to many other tools on this list), but it’s focused on helping you centralize customer issues and respond efficiently.
Dixa includes all of that same functionality, but they’ve gone a step further. Dixa’s all-in-one platform includes additional functionality to support growing support teams, including quality assurance and workforce management. The benefit of this approach is that you won’t need to piecemeal together many different tools, but the downside is that you may pay for functionality you don’t use.
By integrating the right apps into your Dixa platform—like Ada, HubSpot, and Median—you can serve customers effectively across the entire customer journey while consistently improving your support team’s performance.
Dixa offers three tiers plus custom Enterprise pricing. Their standard tiers range from $49/seat to $169/seat per month, although choosing an annual plan will reduce your total costs by 10-20%. All Dixa plans to require a seven-seat minimum.
Test drive Dixa for free using TestBox and compare it side-by-side with other popular customer support tools.
With so many HelpCrunch alternatives available, it’s impossible to name one as the clear winner. The right fit for you will depend on your team’s needs, size, and budget. That being said, three options stand out from the rest:
Overall, we think Help Scout is the best all-around alternative to HelpCrunch. With accessible pricing, great user support, and similar functionality to HelpCrunch, Help Scout will serve most companies using HelpCrunch well without breaking their budget.
Want to see for yourself? Test drive Help Scout, Dixa, Zendesk, and more tools today using TestBox Compare. It’s totally free and the best way to get hands-on experience with different customer support software so you can make the right choice for your team.
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