Looking to replace Freshdesk?
You're not the only one. Despite its popularity, Freshdesk has its drawbacks, including limited customization, inadequate reporting tools, high costs, and sometimes disappointing customer support.
Thankfully, there's a whole world of Freshdesk competitors out there, and we've done the legwork to find the best Freshdesk alternatives for you.
Short on time? Here's a quick summary:
Why you can trust TestBox’s guides: Unlike other publications, we have no incentive to encourage you to buy a specific tool. Our goal at TestBox is to help software buyers find the absolute best tools for their companies. Our free software lets you test and compare popular tools side-by-side, and our guides are designed solely to give you the information you need to decide which tools you want to test!
Before diving in, we’ll share how we came up with these Freshdesk alternatives, including:
Zendesk is the platform users are looking for when they want their agents to give the best possible support across all types of channels. It was built to cater to every unique need of the customer, while also being a unified workspace for teams to provide a personalized customer experience -- every time. No matter the size of your team, Zendesk is easy to use and can scale along with your organization.
Zendesk offers a long list of features, including:
Zendesk natively integrates with the tools and apps you already love using, including:
A free trial of Zendesk is available upon signing up. Pricing starts at $19/per user billed annually and can go up to $99/per user billed annually.
Test drive Zendesk for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: The Best Zendesk Alternatives
These days, customers expect resolutions in minutes and are personalized to their unique needs. HubSpot Service Hub makes this possible as it brings all customer service data and channels together and helps scale your support through automation and self-service. HubSpot Service Hub makes it possible for customer service teams to customize the support given to each customer to ensure retention for the long haul.
Regardless of how your team chooses to use HubSpot Service Hub, a long list of innovative features awaits, including:
The HubSpot Marketplace is full of integrations that effortlessly become streamlined with your other favorite apps and tools in your tech stack. Some include:
HubSpot Service Hub prices start at $25/agent per month.
Test drive HubSpot Service Hub for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Best Hubspot Service Hub Alternatives
If you’re looking to manage customer communication over the phone, email, live chat, SMS text, and social media, Zoho Desk makes it all possible! Users can seamlessly assign calls to agents based on their team or department, automatically route customer calls to the best agents for that specific request or problem, and allow users to maintain consistency of service to build meaningful relationships with their customers.
Zoho Desk offers users many features that come in handy everyday, including:
Zoho Desk can seamlessly integrate with some of your favorite apps and tools, including:
Plus, Zoho Desk effortlessly pairs with other Zoho apps, like Zoho CRM, Bug Tracker, and Sales IQ.
Pricing starts at $14/agent/month billed annually and can go up to $40/agent/month billed annually.
Related Reading: Best Zoho Desk Alternatives
Front is a customer communication hub aimed at making information accessible and collaboration a breeze as your team focuses on building positive customer relationships. Whether you have a team of five or 5,000, Front makes it easy to improve team performance and put customers at the center of your support org.
Those using Front have numerous features they can take advantage, including:
While Front works great independently, it’s even better when paired with some of your other favorite tools. Some integrations include:
Pricing for Front starts at $19/month/user and can go up to $99/month/user.
Test drive Front for free using TestBox and compare it side-by-side with other popular customer support tools.
Related Reading: Best Front Alternatives
When you need a simple, easy, and fast live chat software solution, it’s in your best interest to consider HappyFox. It helps teams of all shapes and sizes deliver personalized customer service like never before. Conversations can take place anywhere, anytime, and anyplace.
In addition to a simple and fast live chat, HappyFox serves up great features that will improve your support metrics, including:
HappyFox has a ton of useful integrations available to its users. Some are:
Pricing for HappyFox starts at $29/month/user and can go up to $299/month/user.
Related Reading: Best HappyFox Alternatives
Users looking for live chat software to assist in getting in touch with daily visitors in real-time without any hassle should consider ProProfs. This tool is best for small businesses looking to provide world-class support to their customers. With a simple interface and various features, ProProfs is built for companies looking to enhance their customer experience.
ProProfs boasts features customer service teams need to do their job right. Some include:
ProProfs offers integrations with Salesforce and Microsoft Dynamics CRM.
Pricing for ProProfs starts at $15/month/user and can go up to $25/month/user.
Intercom is a customer communications platform that unifies every aspect of the customer journey, from conversion to engagement all the way to support. It was created as a hub for sales, marketing, and support to collaborate better. As a result, cross-functional teams can work together to convert more customers, engage at every touchpoint, and support clients at scale.
Intercom brings a long list of features to your customer support team. Some include:
Intercom offers APIs that make it easy to integrate with the core tools already in your tech stack. You can also explore Intercom integrations through their app store, including:
Intercom calculates its pricing by:
Intercom’s starting price is roughly $67/agent/month.
Test drive Intercom for free using TestBox and compare it side-by-side with other popular customer support tools.
Help Scout allows organizations to be available everywhere their customers need help. It provides teams of all sizes the collaboration, organization, and automation tools needed to move faster by keeping things simple and focusing on delighting customers.
Help Scout boasts a long list of really exciting and useful features. Some your team may enjoy are:
Help Scout perfectly pairs with the tools your team already knows and loves. Some integrations include:
Help Scout pricing starts at $20/user per month.
Test drive Help Scout for free using TestBox and compare it side-by-side with other popular customer support tools.
Ultimately, it depends on your team's needs and budgets. Based on our analysis, here are the best three Freshdesk alternatives:
Option A: HubSpot Service Hub
If you're seeking a Freshdesk replacement with a free plan, HubSpot Service Hub is a fantastic choice. It offers a comprehensive suite of customer engagement tools, making it an excellent all-rounder for your support needs without breaking the bank.
Option B: Zendesk
When it comes to feature parity, Zendesk stands tall as a powerful alternative to Freshdesk. With its robust platform, you'll have access to a wide array of features that help streamline customer support and enhance overall customer experience.
Option C: Help Scout
For startups, especially early-stage SaaS companies, Help Scout is a great option. They offer a generous 6-month free startup plan, making it an attractive choice for businesses looking to scale their support operations without a hefty price tag.
There are many options for customer service software on the market, so it’s always a good idea to learn more about what else is out there for you to choose from! While it may not be easy to know what makes the most sense for your team and their needs, TestBox is here to help you compare, contrast, and learn all the details.
Start testing and comparing how software could help your team in seconds.
Oh and did we mention it’s free? Because it is.