Customer service software comes in all shapes and sizes. One of the market's most popular and sought-after options is Freshdesk, which uses the power of collaborative ticketing and artificial intelligence to power the best customer experience.
This cloud-based solution allows businesses across varying industries to deliver customer support that truly delights.
If you’re not entirely sure Freshdesk is right for you, it’s good to learn more about the Freshdesk alternatives available, including more information about their features, integrations, and price tag.
Before we jump into the Freshdesk alternatives on the market, first learn more about what Freshdesk has to offer its customers.
As a cloud-based customer support software, Freshdesk brings a variety of features to customer service teams, plus it’s easy to use and was built to boost productivity. Multiple support channels are available, from live chat, phone, email, and social media, which can help customers in the communication method they prefer.
With agents feeling more productive than ever and quick response times to customers, Freshdesk makes it easy for teams to stay on top of all tickets, work collaboratively with others, and resolve issues faster than ever.
There are many standout Freshdesk features that users will enjoy. Some include:
No matter how perfect you think software may be, there will always be some limitations and drawbacks. When we did our own testing, we ran into some challenges with Freshdesk.
For instance, there are limited ways users can apply service level agreements (SLAs) in Freshdesk. For customer support teams who want to set up different SLA policies for their various tiers of service, it’s good to know that you can only assign one SLA policy to each product.
Additionally, we found Freshdesk has limited automations compared to other tools on the market. For example, it doesn’t give users an option to use tags in time-triggered automations. And finally, the Salesforce integration is somewhat limited, and it can only sync to customers if a contact has already been set up in Salesforce.
Before diving in, we’ll share how we came up with these Freshdesk alternatives, including:
Let’s dive in!
Zendesk is the platform users are looking for when they want their agents to give the best possible support across all types of channels. It was built to cater to every unique need of the customer, while also being a unified workspace for teams to provide a personalized customer experience -- every time. No matter the size of your team, Zendesk is easy to use and can scale along with your organization.
👉 Already using Zendesk? Check out these Zendesk alternatives.
Zendesk offers a long list of features, including:
Because no software is perfect, we've also documented our top challenges with Zendesk.
Zendesk natively integrates with the tools and apps you already love using, including:
A free trial of Zendesk is available upon signing up. Pricing starts at $19/per user billed annually and can go up to $99/per user billed annually.
⭐ 4.3/5 Based on 4,000+ reviews on G2.
👉 Test drive Zendesk in TestBox and compare it with the leading help desk software. No demos, no pitch decks. Evaluate software on your terms.
These days, customers expect resolutions in minutes and are personalized to their unique needs. HubSpot Service Hub makes this possible as it brings all customer service data and channels together and helps scale your support through automation and self-service. HubSpot Service Hub makes it possible for customer service teams to customize the support given to each customer to ensure retention for the long haul.
Regardless of how your team chooses to use HubSpot Service Hub, a long list of innovative features awaits, including:
But, it’s not always sunshine and rainbows. Learn our top challenges with HubSpot Service Hub.
The HubSpot Marketplace is full of integrations that effortlessly become streamlined with your other favorite apps and tools in your tech stack. Some include:
Need more information before choosing HubSpot Service Hub? Learn about our top challenges with HubSpot Service Hub.
HubSpot Service Hub prices start at $25/agent per month.
⭐ 4.4/5 Based on 1,100+ reviews on G2.
👉 Test drive HubSpot Service Hub in TestBox and compare it with the leading help desk software. No demos, no pitch decks. Evaluate software on your terms.
If you’re looking to manage customer communication over the phone, email, live chat, SMS text, and social media, Zoho Desk makes it all possible! Users can seamlessly assign calls to agents based on their team or department, automatically route customer calls to the best agents for that specific request or problem, and allow users to maintain consistency of service to build meaningful relationships with their customers.
Zoho Desk offers users many features that come in handy everyday, including:
Zoho Desk can seamlessly integrate with some of your favorite apps and tools, including:
Plus, Zoho Desk effortlessly pairs with other Zoho apps, like Zoho CRM, Bug Tracker, and Sales IQ.
Pricing starts at $14/agent/month billed annually and can go up to $40/agent/month billed annually.
⭐ 4.4/5 Based on 3,700+ reviews on G2.
👉 Test drive Zoho Desk in TestBox and compare it with the leading help desk software. No demos, no pitch decks. Evaluate software on your terms.
Front is a customer communication hub aimed at making information accessible and collaboration a breeze as your team focuses on building positive customer relationships. Whether you have a team of five or 5,000, Front makes it easy to improve team performance and put customers at the center of your support org.
Those using Front have numerous features they can take advantage, including:
While Front works great independently, it’s even better when paired with some of your other favorite tools. Some integrations include:
Pricing for Front starts at $19/month/user and can go up to $99/month/user.
⭐ 4.7/5 Based on 1,300+ reviews on G2.
When you need a simple, easy, and fast live chat software solution, it’s in your best interest to consider HappyFox. It helps teams of all shapes and sizes deliver personalized customer service like never before. Conversations can take place anywhere, anytime, and anyplace.
In addition to a simple and fast live chat, HappyFox serves up great features that will improve your support metrics, including:
HappyFox has a ton of useful integrations available to its users. Some are:
Pricing for HappyFox starts at $29/month/user and can go up to $299/month/user.
⭐ 4.5/5 Based on 120+ reviews on G2.
Users looking for live chat software to assist in getting in touch with daily visitors in real-time without any hassle should consider ProProfs. This tool is best for small businesses looking to provide world-class support to their customers. With a simple interface and various features, ProProfs is built for companies looking to enhance their customer experience.
ProProfs boasts features customer service teams need to do their job right. Some include:
ProProfs offers integrations with Salesforce and Microsoft Dynamics CRM.
Pricing for ProProfs starts at $15/month/user and can go up to $25/month/user.
⭐ 4.5/5 Based on 30+ reviews on G2.
Intercom is a customer communications platform that unifies every aspect of the customer journey, from conversion to engagement all the way to support. It was created as a hub for sales, marketing, and support to collaborate better. As a result, cross-functional teams can work together to convert more customers, engage at every touchpoint, and support clients at scale.
Intercom brings a long list of features to your customer support team. Some include:
Intercom offers APIs that make it easy to integrate with the core tools already in your tech stack. You can also explore Intercom integrations through their app store, including:
Intercom calculates its pricing by:
Intercom’s starting price is roughly $67/agent/month.
⭐ 4.4/5 Based on 2,200+ reviews on G2.
👉 Test drive Intercom in TestBox and compare it with the leading help desk software. No demos, no pitch decks. Evaluate software on your terms.
Help Scout allows organizations to be available everywhere their customers need help. It provides teams of all sizes the collaboration, organization, and automation tools needed to move faster by keeping things simple and focusing on delighting customers.
👉 Already using Help Scout? Check out these Help Scout alternatives.
Help Scout boasts a long list of really exciting and useful features. Some your team may enjoy are:
Craving more Help Scout details? Discover our three biggest challenges with Help Scout.
Help Scout perfectly pairs with the tools your team already knows and loves. Some integrations include:
Help Scout pricing starts at $20/use per month
⭐ 4.4/5 Based on 350+ reviews on G2.
👉 Test drive Help Scout in TestBox and compare it with the leading help desk software. No demos, no pitch decks. Evaluate software on your terms.
There are many options for customer service software on the market, so it’s always a good idea to learn more about what else is out there for you to choose from! While it may not be easy to know what makes the most sense for your team and their needs, TestBox is here to help you compare, contrast, and learn all the details.
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