Comparing pricing and other features beyond TestBox

By Pedals | On Aug 30, 2021

5 min read

Here at TestBox, we’ve spoken with countless Support Managers who are going through the process of finding a new support platform. We’re no stranger to the many steps that are required to make a good choice and we’ve spent months poring over each part of the process, trying to figure out how TestBox can really make buying software easier.

While TestBox makes it really easy to jump straight into testing and comparing software product features, we know that’s not all that matters. Pricing, data security, compliance, implementation options, and product tiers are also all critical inputs to your decision as you compare customer support tools.

We’ve spent the last few months cutting through the noise and collecting the facts on Zendesk, Freshdesk, HubSpot, Dixa, Help Scout and Kustomer.

Below is a sneak peek of our comparison of the platforms on TestBox today and coming soon. Scroll to the bottom to get full access to our comparisons PDF.

In this article:

‍

Pricing overview by product tiers

Price per agent per month Less than $25 Support Team $19/agent/month Starter Plan $25/agent/month Blossom $19/agent/month Standard $20/agent/month N/A N/A $26-$50 Support Professional $49/agent/month Team Suite $49/agent/month N/A Garden $45/agent/month Plus $35/agent/month N/A N/A $51-$99 Growth Suite $79/agent/month Professional Plan $80/agent/month Estate $69/agent/month N/A Enterprise $89/agent/month N/A $99+ Support Enterprise $99/agent/month Professional Suite $99/agent/month Enterprise Plan $120/agent/month Forest $125/agent/month Company $1000/month for unlimited users Ultimate $139/agent/month *options to extend capabilities with add-ons for an additional fee Starter $99+ (reach out for specific pricing) Advanced $99+ (reach out for specific pricing) Unlimited $99+ (reach out for specific pricing) Zendesk HubSpot Freshdesk Help Scout Kustomer Dixa

Options for less than $25 per agent per month

Options <$25 / agent / month Support Team $19/agent/month Starter Plan $25/agent/month Blossom $19/agent/month Standard $20/agent/month No offerings at this price point No offerings at this price point Channels and mailboxes Email, Twitter and Facebook wall posts Shared inbox Team email Email and in-app support Live chat Calling Multiple shared inboxes Outbound email Email ticketing Integrates with Freshworks calling and chat products (Freshchat and Freshcaller) 3 mailboxes Messages 1 docs site Other features Automated workflows Reports Ticket pipelines Simple ticket automation Basic bots Task queues Email templates Canned responses Meeting scheduling Automations SLA Management Helpdesk Report Automated workflow Customer Properties Reports Integrations unlocked at this tier Prebuilt apps and integrations Slack integration Marketplace Apps API and 50+ integrations Zendesk HubSpot Freshdesk Help Scout Kustomer Dixa

Options between $26-50 per agent per month

Options $26-50 / agent / month Support Professional1 $49/agent/month Team Suite2 $49/agent/month No offerings at this price point Garden $45/agent/month Plus $35/agent/month No offerings at this price point No offerings at this price point Channels and mailboxes All features included in Support Team Messaging across web, mobile and social Email, voice, SMS, and live chat support No incremental additions from prior tier 10 mailboxes 1 docs site Other features Define business hours CSAT Surveys Multilingual support, content SLAs Automated AI-powered answers (up to 50) Event and time-based workflow automation Reporting and analytics Time Tracking Performance Reports Multilingual Knowledge Base CSAT Surveys Custom fields Integrations unlocked at this tier No incremental additions from prior tier Pre-built apps and integrations Custom Apps Teams, Salesforce, Jira, Hubspot apps Other tech specs N/A Robust APIs (standard rate limit) Data and file storage (standard) N/A HIPAA compliance SSO/SAML authentication Advanced permissions Zendesk HubSpot Freshdesk Help Scout Kustomer Dixa

Data Security and Compliance

Compliance ●SOC 2 ●ISO 27001 ●ISO 27018 ●GDPR ●SOC 2 ●ISO 27001 ●GDPR ●SOC 2 ●ISO 27001 ●GDPR ●SOC 2 ●ISO 27001 ●GDPR ●EU-US and Swiss-US Privacy Shield ●SOC 2 ●ISO 27001 ●GDPR ●EU-US and Swiss-US Privacy Shield ●PCI Level I ●GDPR User Authentication Native, SSO, 2FA AES-256 data encryption Native, SSO, 2FA AES-256 data encryption Native, SSO, 2FA AES-256 data encryption Native, SSO, 2FA AES-256 data encryption SSO SSO Data Center Data preference No preference Data preference No preference No preference No preference HIPAA compliant ✓ 𝗫 ✓ ✓ ✓ 𝗫 Data Collection Zendesk only discloses Customer Service Data (Service Data is any information, including personal data, which is stored in or transmitted via Zendesk services by, or on behalf of, Zendesk customers and their end-users) to third parties where disclosure is necessary to provide the service or as required to respond to lawful requests from public authorities. HubSpot gathers data through lead or customer interaction, public directories, and reputable third party sources. HubSpot’s tools allow customers to define the type of information to be collected and stored on their behalf. Per the HubSpot Terms of Service and Acceptable Use Policy, customers can ensure that they capture only appropriate information to support their marketing, sales, and service processes. HubSpot’s products are not used to collect or capture sensitive data such as credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar identifiers, or employment, financial or health information. By default, Freshdesk does not have access to any of the customer's data. Freshdesk stores and processes customer data, where data refers to all electronic data, messages, or other material submitted to Freshdesk by the customer through the customer’s account in connection with the customer’s use of Freshdesk’s service(s). This data is processed in compliance with applicable laws and regulations for the purpose of providing services in the Freshworks product suite. As a data processor, Freshdesk performs operations or sets of operations on this data in relation to services offered. Help Scout will process customer’s personal data only to the extent strictly necessary for the purpose of providing the services in accordance with the ToS and any further written instructions from the customer that are mutually agreed upon in writing. Kustomer’s processing of personal data in connection with the Services is governed by Kustomer’s Product Privacy Statement and agreements with each client, including Kustomer’s Master Subscription Agreement and Data Processing Addendum. In the event of any conflict between this Product Privacy Statement and the corresponding Client Agreement, the Client Agreement will control to the extent permitted by applicable law. Dixa automatically collects personal data and information on customer’s interactions with Dixa Services, advertisements, and other content on third-party platforms. Dixa allows users to opt-out or block personal data collection and cookie preferences. Zendesk Freshdesk Hubspot Help Scout Kustomer Dixa

Access the full pdf

‍

If you want to go a step further and start a hands-on feature comparison experience, you can sign up for TestBox today and save 70%+ of your buying time. As a reminder, TestBox is always free to the user.

Pedals

Pedals is a beloved member of the TestBox team whose entire goal in life is to author amazingly helpful blog posts and to cameo on every piece of TestBox swag.

TestBox empowers you to have a self-serve, customer-led experience so you can buy new software and feel confident that you made the right choice. Currently focused on Customer Support, TestBox allows you to test out Zendesk, Freshdesk, HubSpot, Dixa, and other products side-by-side. It takes a matter of minutes to sign up and take these products for a test drive. Find out more at TestBox.com or follow on LinkedIn.