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Why CX always starts with relationships

Why CX always starts with relationships

About the episode

As CX professionals, we have to consider the future of who customers are, how they will relationally integrate with companies, and what we can do to align ourselves with this shift.  

Sara Hatter is the Founder of ElevateCX, the premier event for customer support and customer experience professionals. Sara created ElevateCX to be the school for customer support, where CX professionals can learn from industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. In this episode, Sara talks about how customer experience and support start with relationships.  

Join us as we discuss:

  • How the rise of technology has affected customer experience professionals
  • Why leaders view customer support as a cost center and what needs to change
  • What individual customer support professionals do to build their skills up

In this episode, you''ll learn:

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