Featured Episode
Episode
10

The Different Avenues of Technical Support

The Different Avenues of Technical Support

About the episode

Although technology can answer nearly all of our problems, the future of customer support and experience lies within the human-to-human connection.

Charlotte Ward is the Head of Support at Snowplow Analytics, a behavioral data platform built to empower data teams and solve today's most complex data challenges. Charlotte is also the host of the Customer Support Leaders Chat, where she talks about customer support, leadership, and all related things.  

Join us as we discuss:

  • How Charlotte views the different lanes of technical support  
  • Why easy access is an integral part of having good customer support
  • The value of having a single point of contact for each case
  • Charlotte's advice for choosing the right tool for customer support
  • Where Charlotte sees the future of customer support going

In this episode, you''ll learn:

Stay in the loop

New episodes and helpful resources delivered straight to your inbox.

Tweet some quotes from this episode

No items found.

Our takeaways from the episode

Show notes

No items found.

Links and resources mentioned

Stay in the loop

New episodes and helpful resources delivered straight to your inbox.