Test drive Zendesk before you buy

Discover everything Zendesk has to offer without the slide decks, sales pitches, or demos. Reclaim the purchasing process and feel confident in your decision. See how Zendesk works on your terms with TestBox.
Zendesk
Zendesk
Overview

Do more with Zendesk

Zendesk is a massive customer support solution. It’s been around for over a decade, and has more than 170,000 customers—from SMBs to enterprise organizations. The platform combines several advanced tools for customer support teams, like multi-channel ticketing, chat bots, a central knowledge base, and live chat It’s also equipped to handle complex interactions across multiple regions, products, brands, channels, and business rules.

Unify your channels. Maintain relevant, personal conversations across any channel, including social messaging (Whatsapp, Line, Apple Business Chat, and more).
Unify your channels. Maintain relevant, personal conversations across any channel, including social messaging (Whatsapp, Line, Apple Business Chat, and more).
Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Agents can quickly loop in other teams to resolve a support conversation across email, Slack or other internal channels.
Agents can quickly loop in other teams to resolve a support conversation across email, Slack or other internal channels.
Keep a pulse on agent performance with easy to view and navigate dashboards
Keep a pulse on agent performance with easy to view and navigate dashboards
Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
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Pricing

Zendesk Pricing

Learn more about Zendesk’s pricing model.

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PROFESSIONAL
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ENTERPRISE
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Zendesk

Team

Who it's best for:
For small teams just getting started.
$19/month
Price is per agent.
  • Integrated ticketing across email, Tweets and Facebook wall posts
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
  • Pre-built apps and integrations

Zendesk

Professional

Who it's best for:
For teams experiencing rapid growth.
$49/month
Price is per agent.
  • All Team features, plus:
  • Business hours
  • Customer satisfaction surveys
  • Multilingual support and content
  • Service Level Agreement (SLA) management

Zendesk

Enterprise

Who it's best for:
For enterprise-level clients.
$99/month
Price is per agent.
  • All Professional features, plus:
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Custom team roles and permissions
  • Customizable agent workspaces
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Reviews

Zendesk Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Learn More About Zendesk

Discover more useful tips, news, and customer stories in these blog posts.

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Customer Experience
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