Test drive Zendesk before you buy

Discover everything Zendesk has to offer without the slide decks, sales pitches, or demos. Reclaim the purchasing process and feel confident in your decision. See how Zendesk works on your terms with TestBox.
Zendesk
Zendesk
Overview

Do more with Zendesk

Zendesk is a massive customer support solution. It’s been around for over a decade, and has more than 170,000 customers—from SMBs to enterprise organizations. The platform combines several advanced tools for customer support teams, like multi-channel ticketing, chat bots, a central knowledge base, and live chat It’s also equipped to handle complex interactions across multiple regions, products, brands, channels, and business rules.

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Pricing

Zendesk Pricing

Learn more about Zendesk’s pricing model.

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Zendesk

Team

Who it's best for:
For small teams just getting started.
$19/month
Price is per agent.
  • Integrated ticketing across email, Tweets and Facebook wall posts
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
  • Pre-built apps and integrations

Zendesk

Professional

Who it's best for:
For teams experiencing rapid growth.
$49/month
Price is per agent.
  • All Team features, plus:
  • Business hours
  • Customer satisfaction surveys
  • Multilingual support and content
  • Service Level Agreement (SLA) management

Zendesk

Enterprise

Who it's best for:
For enterprise-level clients.
$99/month
Price is per agent.
  • All Professional features, plus:
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Custom team roles and permissions
  • Customizable agent workspaces
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Reviews

Zendesk Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Learn More About Zendesk

Discover more useful tips, news, and customer stories in these blog posts.

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Immeasurably helpful!

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Kelly Ling
Customer Experience
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Paul Tucker
Director of Customer Support
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