Megan Bowen is the COO at Refine Labs, a demand accelerator for B2B Saas companies, where she specializes in creating conditions for people, customers, and companies to be successful. Megan embraces a human-first leadership approach where she focuses on empowering individuals through empathy, kindness, and vulnerability. Megan is also the host of the Talent, where she discusses the art of building a company your team will love.

Shep Hyken is a customer service and experience speaker and a leading international authority on customer service, customer experience, and loyalty in business. Shep works with companies and organizations that want to create extraordinary customer service experiences for their customers and employees.

Erika Favorito is the VP of Customer Success & Support at Privy, an e-commerce marketing platform geared towards helping online brands grow. At Privy, Erika’s focus is to set the overall vision and strategic plan for both the Customer Success and Support organizations by creating positive customer experiences, driving product adoption, and creating growth opportunities for both their customers and Privy.

Sarah Hatter is the Founder of ElevateCX, the premier event for customer support and customer experience professionals. Sarah created ElevateCX to be the school for customer support, where CX professionals can learn from industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. In this episode, Sarah talks about how customer experience and support start with relationships.

Charlotte Ward is the Head of Support at Snowplow Analytics, a behavioral data platform built to empower data teams and solve today's most complex data challenges. Charlotte is also the host of the Customer Support Leaders Chat, where she talks about customer support, leadership, and all related things.