In the past, customer support was simple. As technology has exploded, customer support has become more complicated and for some emphasizes efficiency and automation over effectiveness and empathy. Companies are on The Quest for Epic Customer Support more than ever before.

Matt Dale is the VP Customer Support at Illuminate Education and brings 15 years of experience in customer support and success. Matt brings dynamic insights to the world of customer support through building high functioning support and data service teams in b2b SaaS environments

Adrian Swinscoe is an unapologetic punk. Adrian has been helping organizations do great things for their customers for over 25 years through consulting. He is the author of PunkCX, which he describes as a visual slap in the face to the customer experience industry. Adrian brings us a great discussion about many topics in the customer experience space.

Craig Stoss is the Senior Operations Manager at PartnerHero, a BPO that's mission is to extend the impact of innovative companies to economically underserved communities in the US and abroad. Craig is also the host of the Customer Experience Leaders Chat podcast, where he talks to customer experience leaders globally to see what's behind their team's success.

Diana De Jesus is a top 25 customer success influencer and the Customer Marketing Manager at Catalyst Software, the leading customer success platform on the market. Diana brings a wealth of knowledge to us today through her background, personal experiences, and many years in the customer support industry. Diana is also the founder of the customer success project, which helps people land Customer Success jobs regardless of their previous experience. ​