The quest for epic customer support

A podcast by
testbox

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Everyone should use TestBox.

‘’ We didn't have to sign up for multiple trial accounts, didn’t get contacted by salespeople, and TestBox put in sample data to get us started. ‘’

Director of Engineering
ProfitWell

Podcast episodes

Creating a customer friendship platform
Director of Engineering
TestBox

Creating a customer friendship platform

Episodes
10
For too long, customer service interactions have been impersonal and transactional by nature. To counteract this, customer support teams need to build friendships with customers and create long-lasting relationships that benefit both the customer and the agent.
Business
The different avenues of technical support
Director of Engineering
TestBox

The different avenues of technical support

Episodes
9
Although technology can answer nearly all of our problems, the future of customer support and experience lies within the human-to-human connection.
Business
Why CX always starts with relationships
Director of Engineering
TestBox

Why CX always starts with relationships

Episodes
8
As CX professionals, we have to consider the future of who customers are, how they will relationally integrate with companies, and what we can do to align ourselves with this shift.
Business
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Upcoming Episodes

The quest for epic customer support: what to expect
Episode
11

The quest for epic customer support: what to expect

by
TestBox
Director of Engineering
The Quest for Epic Customer Support is a podcast for everyone who understands that customer support should prioritize effectiveness over efficiency, empathy over automation, and a transformational relationship over a transactional one. Each episode will explore the darkest hours in a customer’s journey through conversations with the customer support superstars who live to illuminate the path forward. If you understand that customer support isn’t just a cost center, it’s a loyalty center, then you’ve come to the right place. Welcome to The Quest for Epic Customer Support!
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