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Test drive Zoho Desk before you buy

Discover everything Zoho Desk has to offer without the slide decks, sales pitches, or demos. Reclaim the purchasing process and feel confident in your decision. See how Zoho Desk works on your terms with TestBox.
Zoho Desk
Zoho Desk
Overview

Do more with Zoho Desk

Zoho Desk helps businesses manage customer communication across multiple channels, including: phone, email, live chat, SMS text, social media, and more. With Zoho Desk, support teams are able to assign calls to agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to deliver exceptional customer experiences.

Sorts tickets into columns based on the status.
Sorts tickets into columns based on the status.
Your customers are happier when they can find answers without having to wait for them.
Your customers are happier when they can find answers without having to wait for them.
Bring hallway conversations to your screen.
Bring hallway conversations to your screen.
Get the big picture and the specifics in a single dashboard.
Get the big picture and the specifics in a single dashboard.
Support your customers from anywhere, at anytime.
Support your customers from anywhere, at anytime.
Zia dives into the feelings of every thread in a conversation.
Zia dives into the feelings of every thread in a conversation.
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Pricing

Zoho Desk Pricing

Regardless of what plan you’re on, companies will have access to unlimited seats. Learn more about Zoho Desk pricing model.

Zoho Desk
STARTER
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PROFESSIONAL
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ENTERPRISE
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Zoho Desk

Free

Who it's best for:
Support teams just getting started.
$0/month
Includes up to 3 agents.
  • Email ticketing
  • Customer management
  • Help Center
  • Private knowledge base
  • Predefined SLAs

Zoho Desk

Standard

Who it's best for:
Developing and growing customer service teams.
$20/month
Price is per agent.
  • All Free features, plus:
  • Social & community tickets
  • Public knowledge base
  • Workflow, assignments, & supervised rules
  • Customer happiness ratings

Zoho Desk

Professional

Who it's best for:
Large and established customer service teams.
$35/month
Price is per agent.
  • All Standard features, plus:
  • Agent collision
  • Round-robin ticket assignment
  • Multilingual knowledge base
  • Ticket templates
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Reviews

Zoho Desk Reviews

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Leslie
Peters
CTO
Small-Business (50 or fewer emp.)
Incentivized Review
Verified User
May 22, 2022
"This is the review heading"
What do you like best about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What do you dislike about Freshdesk?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What problems is Freshdesk solving and how is that benefiting you?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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