In the past, customer support was simple. As technology has exploded, customer support has become more complicated and for some emphasizes efficiency and automation over effectiveness and empathy. Companies are on The Quest for Epic Customer Support more than ever before. In this introductory episode, we discuss our goals for the show and who it is for. Hear our conversation with Sam Senior, CEO of TestBox, about : What the Quest for Epic Customer Support is about. What is TestBox, and who is it for? How do we achieve epic customer support?