Hubspotintercom

HubSpot Service Hub vs. Intercom

See how Hubspot and Intercom compare for all your marketing automation needs.

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Director of Engineering
ProfitWell
Our uniqueness

What makes us special

Full team catchup

Space for the full TestBox team to get together and just chat after the weekend, we hear about what each other is up to and what’s new in our lives outside of work

Weekly sneaks and snacks

Get together with the full TestBox team to share demos of work in progress, have some fun, and chat.

Onsite

As a fully distributed company, we have “Onsites” each quarter, where the team comes together in person. We spend four days together doing planning and brainstorming for the upcoming quarter, as well as at team dinners and doing other fun activities. We don’t call these team “offsites,” as the term “offsite” comes from an office-centric working model.

What does it mean to be “distributed”

We’ve adopted the term “distributed workforce” to refer to ourselves, rather than calling ourselves “remote.” Matt Mullenweg, the founder of WordPress and Automatic, coined the term to provide a more positive outlook on teams that are geographically spread out. “Remote” is a term that can bring to mind desolation or isolation, and thus “distributed” brings with it a much less lonely feel.

We are a distributed company meaning we are spread out across several time zones and countries. We’re excited to embrace the diversity that being distributed allows us. It also means that everyone has greater flexibility, the ability to set up their best workspace for themselves, especially during COVID.

Comprehensive
health plans

Paid volunteer time

Healthy food and
snacks

Generous parental and family leave

Learning and
development

Annual travel and experiences credit

What users say

Analyzing reviews from G2, here are the things people love the most about Hubspot and Intercom

Hubspot
I like that everything is all in one location. I also appreciate how easy it is to automate workflows and to pair with our other customer management tools. The features are relatively intuitive.
Elizabeth W.
Jr. Education consultant
The HubSpot Service Hub allows us to seamlessly engage and communicate with our customers in a central location. This creates a frictionless experience for our clients
Brooks C
CRM and Automation Manager
We are currently migrating our help articles to HubSpot and we LOVE the easy formatting and callouts, which make important information really stand out.
Clare W
Operations Manager
Explore HubSpot Service Hub
intercom
Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it.
Ian M
Director of Customer Success
It’s intuitive and easy to navigate. I can create bots, articles, and bulk messages way faster than on other platforms.
Valentina K
Customer Support Team Lead
It seems like for every possible thing I could need, Intercom has a solution.
Noam B
Training Specialist
Explore Intercom
Hubspot
I like that everything is all in one location. I also appreciate how easy it is to automate workflows and to pair with our other customer management tools. The features are relatively intuitive.
Elizabeth W.
Jr. Education consultant
The HubSpot Service Hub allows us to seamlessly engage and communicate with our customers in a central location. This creates a frictionless experience for our clients
Brooks C
CRM and Automation Manager
Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it.
Ian M
Customer Support Team Lead
Explore HubSpot Service Hub
intercom
Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it.
Ian M
Customer Support Team Lead
It’s intuitive and easy to navigate.I can create bots, articles, and bulk messages way faster than on other platforms.
Valentina K
Customer Support Team Lead
It seems like for every possible thing I could need, Intercom has a solution.
Noam B
Training Specialist
Explore Intercom
Compare Hubspot and Intercom with TestBox

How HubSpot and Intercom compare

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Features
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(1,383)
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$45/mo
$74/mo
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$74/mo
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